Freelancer Profile
Cathy
@catherine_abustan
Your Right Hand, Remotely.
About Cathy
Work Force Management |Health Care Associate |Media Buyer
Senior Real-Time Analyst experienced in high-volume BPO and contact center environments, specializing in real-time workforce optimization, SLA management, and operational risk mitigation. Skilled in multi-channel queue monitoring, intraday staffing adjustments, and data-driven performance strategies to consistently meet KPIs. Strong partner to Operations and WFM teams, ensuring service stability, efficiency, and improved customer experience in fast-paced settings.
Senior Real-Time Analyst experienced in high-volume BPO and contact center environments, specializing in real-time workforce optimization, SLA management, and operational risk mitigation. Skilled in multi-channel queue monitoring, intraday staffing adjustments, and data-driven performance strategies to consistently meet KPIs. Strong partner to Operations and WFM teams, ensuring service stability, efficiency, and improved customer experience in fast-paced settings.
Skills
- Team Player
- Excellent communication
- Attention to detail
- Management
- Accuracy
- Active listener
- Multi task
- Fast learner
- Analytical skill
- Decision making
- Confident
- Eagerness
- Strategic
Education
- University of perpetual Help System DaltaSecondary Education | Graduation year 2016
