Freelancer Profile
Pavan Joshi
@pavan_joshi
Service Desk Manager Specialist and Service Desk Engineer
- Member since January 2026
- Speaks English, Kannada, Hindi
- Lives in India
About Pavan Joshi
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Skills
- Service Desk Management
- ITIL v4 Certified
- Incident Management (IM)
- SLA & KPI Management
- Team Leadership & Mentoring
- Change Management
- Continuous Process Improvement
- Active Directory (AD) & LDAP
- IT Infrastructure Support
- ServiceNow & Ticketing Tools
- Customer Satisfaction
- Root Cause Analysis (RCA)
- IT Operations
- End User Support
Education
- Kuvempu UniversityInformation technology | Graduation year 2014
Certificates
GR671338331PJ - peoplecert
Nov 2021
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