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Pavan Joshi

@pavan_joshi

Service Desk Manager Specialist and Service Desk Engineer

    Skills

    • Service Desk Management
    • ITIL v4 Certified
    • Incident Management (IM)
    • SLA & KPI Management
    • Team Leadership & Mentoring
    • Change Management
    • Continuous Process Improvement
    • Active Directory (AD) & LDAP
    • IT Infrastructure Support
    • ServiceNow & Ticketing Tools
    • Customer Satisfaction
    • Root Cause Analysis (RCA)
    • IT Operations
    • End User Support

    Education

    • Kuvempu University
      Information technology | Graduation year 2014

    Certificates

    • GR671338331PJ - peoplecert

      Nov 2021

    https://cdn.osdire.com/profile-photos/6e4c103a-2cec-4ded-8546-965d6d2e0ba1_6963b42873004.jpeg
    Pavan Joshi
    Pavan Joshi is offline.