Having managed mission-critical IT infrastructure for over 10 years, I have seen first-hand how much a single hour of downtime can cost a business.

My experience leading support for 450+ employees across 350+ remote locations has shaped my proactive approach to IT management.

I don't believe in just 'fixing' things; I believe in building systems that don't break in the first place.

When you work with me, you aren't just getting a technician; you are getting a partner who ensures your entire technical ecosystem is healthy.

I specialize in bridging the gap between complex backend systems and daily business operations.

Here is exactly what I can do for you:

• Comprehensive IT & Desktop Support: Whether it’s an urgent L1 fix or complex L3 troubleshooting, I provide fast, remote assistance to keep your team productive.
• Robust System Administration: I take full control of Windows Server environments, managing Active Directory (AD), GPO, DNS, and DHCP to ensure security and stability.
• Network Architecture & Security: I configure and optimize Firewalls, VPNs, and VLANs, ensuring your data is protected and your remote connectivity is seamless.
• Real-time Monitoring & Visibility: One of my core strengths is creating 'Single Pane of Glass' dashboards using Zabbix, Grafana, and Graylog. This gives you real-time tracking of CPU, RAM, and network traffic, reducing your troubleshooting time by up to 70%.

My focus is always on maintaining 99.9% system availability and meeting strict SLAs. If you are looking for someone to streamline your technical workflows and eliminate operational blind spots, I am here to help.

Let’s connect and discuss how I can make your IT operations more reliable and stress-free.