I provide high-caliber Administrative Support and Customer Experience Management designed to remove the operational weight from your shoulders. With extensive experience working for global market leaders like Meta (Facebook), Nielsen, and Vodafone UK, I bring a "Big Tech" standard of precision and communication to your business operations.

What You Will Get:

• Comprehensive Inbox & Calendar Management: I will take full ownership of your scheduling and email filtering, ensuring your priority tasks are highlighted and your calendar is optimized for maximum productivity
• Meticulous Data Entry & CRM Maintenance: Using my proficiency in G-Suite, Microsoft 365, and Salesforce, I will manage your customer databases, process invoices, and ensure all records are accurate and up-to-date
• High-Standard Customer Support: You will receive professional, "Full Professional Proficiency" English support for your clients, utilizing my experience in managing complex inquiries and maintaining high NPS scores.
• Proactive Appointment Setting: Leveraging my background in cold sales and pitching, I can assist in outreach and setting appointments to keep your business pipeline full.
• Conflict Resolution & Problem Solving: I hold a certificate in Conflict Resolution, meaning I can navigate difficult client situations and find mutually beneficial solutions independently.

How I Help You Grow:

I help you "buy back" your time by handling the repetitive, high-volume tasks that cause founder burnout. By integrating my skills in time management, technical troubleshooting, and professional communication, I ensure your back-end operations run seamlessly without requiring constant oversight. Whether you need someone to manage a database, resolve support tickets, or organize your daily schedule, I provide the reliability and professional standard required to support businesses in the US, UK, and Canada.