What You Will Get

• Expert Helpdesk Management: I am fully proficient in Zendesk, Front, and Zoho Desk. I manage your tickets, live chats, and internal notes so no customer is ever left waiting.
• E-commerce Platform Mastery: Direct management of your Shopify, Amazon Seller Central, or WooCommerce backend to track orders, update shipping info, and manage listings.
• End-to-End Refund & Exchange Handling: I process returns and refunds according to your specific policies, turning potential losses into positive customer experiences.
• Proactive FAQ Development: I build and update your Knowledge Base/FAQ sections to reduce ticket volume by helping customers find answers themselves.

How I Help Your Store

• Boost Conversion Rates: By answering live chat queries instantly (sizing, shipping times, product specs), I prevent "cart abandonment" and help close sales in real-time.
• Maintain High Seller Ratings: On platforms like Amazon, response time is critical. I ensure your metrics remain perfect to protect your store’s visibility and Buy Box eligibility.
• Email & Inbox Zero: I clear out cluttered support inboxes daily, categorizing inquiries so that urgent issues (like address changes) are handled before items ship.
• Stress-Free Scaling: As your order volume grows, I handle the increased "noise" of customer inquiries, allowing you to focus on product sourcing and marketing.