Call Center Efficiency (Erlang C): Calculate the exact number of agents needed to meet your Service Level (SL) and Average Speed of Answer (ASA) targets, accounting for shrinkage and occupancy. Full dashboard, Graph/Chart visualizations, CSV exports
Need to optimize your Call Center staffing or Network Line capacity?
I am a professional Python Developer specializing in building high-precision engineering tools. I will develop a custom, web-based application using Flask that implements Erlang B and Erlang C formulas to help you manage traffic, reduce call blocking, and optimize agent staffing.
Accuracy is critical in traffic engineering. I implement the Erlang algorithms using Python’s math and scipy libraries to ensure high-precision floating-point results
Bridging the Gap Between Robust Architecture and Intelligent Automation. With over 7 years of experience in Full-Stack Development and 2 years of specialized focus in the AI ecosystem, I help businesses build scalable, high-performance applications that leverage the power of Generative AI. Whether you need a complex enterprise system in C#/.NET or a custom AI-driven automation using local LLMs, I deliver clean, documented, and production-ready code. Why Choose Me? AI Mastery: I don’t just use AI; I integrate it. I have extensive experience working with ChatGPT (OpenAI API), Google Gemini, DeepSeek, and deploying local models via Ollama for privacy-focused solutions. Full-Stack Versatility: From legacy systems to modern web apps, I am proficient in Python, PHP, C#, C/C++, and JavaScript. Frontend Precision: Expert in crafting responsive, high-speed interfaces using HTML5, CSS3, and XHTML. Backend Reliability: Deep knowledge of ASP.NET and server-side scripting to ensure your data is secure and your logic is flawless. What I Can Do For You: AI Integration: Adding "brains" to your existing software using GPT-4 or Gemini APIs. Custom LLM Solutions: Setting up local, private AI instances using Ollama to keep your data in-house. Full-Stack Web Apps: Building from scratch using ASP.NET, PHP, or Python. Legacy Code Optimization: Refactoring and modernizing C/C++ or older XHTML projects. Automation: Writing Python scripts to automate repetitive business tasks and data processing.
Bridging the Gap Between Robust Architecture and Intelligent Automation. With over 7 years of experience in Full-Stack Development and 2 years of specialized focus in the AI ecosystem, I help businesses build scalable, high-performance applications that leverage the power of Generative AI. Whether you need a complex enterprise system in C#/.NET or a custom AI-driven automation using local LLMs, I deliver clean, documented, and production-ready code. Why Choose Me? AI Mastery: I don’t just use AI; I integrate it. I have extensive experience working with ChatGPT (OpenAI API), Google Gemini, DeepSeek, and deploying local models via Ollama for privacy-focused solutions. Full-Stack Versatility: From legacy systems to modern web apps, I am proficient in Python, PHP, C#, C/C++, and JavaScript. Frontend Precision: Expert in crafting responsive, high-speed interfaces using HTML5, CSS3, and XHTML. Backend Reliability: Deep knowledge of ASP.NET and server-side scripting to ensure your data is secure and your logic is flawless. What I Can Do For You: AI Integration: Adding "brains" to your existing software using GPT-4 or Gemini APIs. Custom LLM Solutions: Setting up local, private AI instances using Ollama to keep your data in-house. Full-Stack Web Apps: Building from scratch using ASP.NET, PHP, or Python. Legacy Code Optimization: Refactoring and modernizing C/C++ or older XHTML projects. Automation: Writing Python scripts to automate repetitive business tasks and data processing.
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