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I will manage customer accounts and after sales support remotely

Customer Account & After-Sales Support

Remote support for managing customer accounts and handling after-sales activities. Includes customer record updates, follow-ups, query handling, and coordination with internal teams to ensure clear communication and timely resolution.

Delivery Time
5 Days
Package Includes: see all
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Service details

Service Description

Customer Account Management and After-Sales Support


Scope of Support

This service provides reliable remote support for managing customer portfolios and handling after-sales activities with a strong focus on organization, timely follow-ups, and clear communication. The objective is to ensure smooth coordination, a consistent customer experience, and uninterrupted support.

The scope of work includes maintaining and updating customer records, handling customer queries and post-service follow-ups, and coordinating with the concerned team to track and resolve issues. Tasks are handled in a simple, structured, and transparent manner so operations remain smooth and no follow-up is missed.

Support is flexible, with quick response and easy coordination, and can adapt to existing workflows, tools, and reporting preferences. This helps reduce operational workload, improve response quality, and maintain strong customer relationships.

This service is suitable for businesses of any size, including startups, growing brands, agencies, and established teams looking for dependable remote customer portfolio management and after-sales support without complex onboarding.

Key details

  • Language
    EnglishGujaratiHindiMarathi
  • Timezone
    24/7
  • Support Software
    ZendeskFreshdeskLivechatJira Service ManagementTeamsupportZoho Desk
  • Support Type
    Non-Technical
  • Knowledge Base Software
    NotionConfluenceZendesk GuideZoho Wiki / Zoho Desk Knowledge Base
  • Social media Customer support
    FacebookInstagramLinkedin
Special note from freelancer
Structured, reliable support with clear follow-ups and transparent reporting, ideal for teams needing dependable ongoing assistance without full-time commitment.
FAQs
What is included in this service?

Customer account updates, after-sales follow-ups, query handling, team coordination, and structured reporting to ensure smooth communication and proper task closure.

How is this different from general customer support?

This service focuses on ownership and follow-through, not just replies. Tasks are tracked and followed until issues are properly resolved.

Is this full-time support?

No. This is structured ongoing support with defined daily hours and support days, designed for flexibility without full-time commitment.

Can this support continue long-term?

Yes. The service is designed for renewable ongoing support, making it suitable for long-term collaboration based on performance and needs.

How are follow-ups managed?

Follow-ups are tracked using clear records or trackers so no customer query, action item, or pending task is missed.

How are updates shared?

Updates are shared through simple summaries or trackers showing completed work, pending items, and next actions.

Can this adapt to existing tools and workflows?

Yes. Support aligns with existing systems and processes to avoid disruption and reduce onboarding effort.

How is confidentiality handled?

All information is handled responsibly within the defined scope, with access limited strictly to assigned tasks.

Who is this service best suited for?

Ideal for startups, growing businesses, agencies, and teams needing reliable after-sales and account support without hiring full-time staff.

Why choose this service over lower-priced options?

This service prioritizes accuracy, consistency, and accountability, reducing missed follow-ups, errors, and rework for better long-term value.

Lakshmi Verma

Lakshmi Verma

    Operations & Client Support Professional

    Compliance & Operations Support Specialist with 15+ years of experience supporting structured workflows across data accuracy, documentation, CRM updates, and compliance-focused operations. Experience includes maintaining and validating records, preparing reports, reviewing documents, tracking follow-ups, and supporting internal teams through clear documentation and SOP adherence. Strong attention to detail and process discipline support audit-ready and reliable operational outcomes. Comfortable working in onsite, hybrid, and remote environments, with the ability to manage responsibilities independently while coordinating effectively with stakeholders. Open to long-term opportunities in compliance support, operations support, data coordination, and administrative roles.

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